Refund policy

At Lost Peaches Boutique, we pride ourselves on quality and craft. To ensure you receive the freshest designs and reduce our environmental impact, we use a made-to-order production model — your items are created specifically for you the moment you place your order.

1. Quality Guarantee We stand behind every item we ship. If your order arrives with a manufacturing defect, print error, or damage sustained in transit, we'll make it right.

  • 100% Coverage: Full replacement or refund for any defective item.
  • 14-Day Fast-Track Window: Please notify us within 14 days of delivery for the quickest resolution. (This doesn't limit any rights you have beyond 14 days under the Australian Consumer Law — see section 6.)
  • How to Report: Email hello@lostpeachesboutique.com.au with your order number and a clear photo of the issue. No need to ship the damaged item back — we'll handle it from there.
  • Authenticity of Claims: Photos submitted must be genuine, unedited images of the product you received. We reserve the right to request additional verification or decline a claim if submitted images appear to be AI-generated or manipulated.

2. Lost or Missing Packages If tracking shows your order as delivered but you haven't received it, or your package appears lost in transit, contact us within 14 days of the expected delivery date and we'll investigate with the carrier and arrange a replacement or refund.

3. Incorrect Item Received If we've sent you the wrong item, let us know within 14 days with a photo of what arrived — we'll cover the cost of sending the correct item and won't ask you to return the mistake.

4. Sizing & Preferences Because each piece is custom-made for you upon order, we're unable to accept returns or exchanges for incorrect size selection or change of mind. Please check our size guide carefully before purchasing.

5. Refunds — Method & Timeframe Approved refunds are returned to your original payment method within 5–10 business days of approval. You'll receive an email confirmation once it's processed.

6. Your Rights Under Australian Consumer Law Nothing in this policy limits or excludes any rights or remedies you have under the Australian Consumer Law, including consumer guarantees that goods will be of acceptable quality and fit for purpose.

7. Questions? Reach out to hello@lostpeachesboutique.com.au — we're happy to help.